Q: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days, no more than 5 days. If it’s an urgent order, please make remarks when you place an order, or contact our customer service to urge you.
Q: When will the package arrive?
A: The packages typically arrive in 7~20 business days, not counting holidays and weekends. You can view the shipping time picture of your country at the end of this page.
Q: Delayed logistics in Brazil, Mexico, and Chile.
A: If your parcel has arrived in your country, hope you can give a little more time, since the postal system in Brazil, Mexico and Chile is usually slow. If you still do not get it within 2 weeks, please contact our customer service.
Q: We can declare the value in accordance with your request.
A: We can declare the value as appropriate in accordance with your request, if there is an extra fee or risk, we cannot control. Thanks for your understanding.
Q: I’m not satisfied with the item.
A: Refund or Return as you wish!
If you’re not satisfied with our product, please contact our customer service freely, we can talk to fix the problem and give you a satisfying answer.
Q: What’s your return policy?
A: Our return policy: if it’s the quality problem of the goods, or goods send error, we offer full refund; If buyers bought the wrong goods, the buyer need to pay the freight returned goods, there can also be a full refund.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by rockindocksdeluxephotos. If you have some problems with it, please contact the rockindocksdeluxephotos customer service! Thanks.
All messages will be replied within 24 hours, your happy service guaranteed in rockindocksdeluxephotos.